Office Nomads is in the midst of some end-of-the-year reviewing, plotting and planning. Part of the process this year included our first-ever Member Survey. After two years of coworking in Seattle, we’ve had a lot of informal feedback and have drawn some basic conclusions about what our members like and dislike. But we decided it was about time to ask them for their suggestions.  Their rants and raves.  In their words.

The results were fantastic. Our members  provided us with some excellent hard data on what makes our coworking space work, as well as some great feedback on what we can be doing better. Here are three big takeaways:

• We’ve said it before, but now we have some data to back it up: it’s all about the people.  When asked about the thing that members appreciate most about being at Office Nomads, they replied nearly in unison that it is the people that make it great. We can now say things like “the proof’s in the pudding.”  Well, maybe we can’t.  I’m not really sure what that means, actually.
• Our members are interested in figuring out even more ways to share resources (including people-powered resources such as bookkeepers and admin assistants), and pass business to one another.  From recommendations of even more way to highlight what it is that each of our members do, the Nomads spoke out loud and clear that they want to help one another out as much as possible.
• Working in community means being human.  When asked what our members would like to see improved, several of the responses revolved around typical shared space gripes: being mindful of one another when on long (and loud) phone conversations, remembering to do the dishes, cleaning up after one’s self.  These frustrations came as no surprise; we all take turns being more of a distraction than we normally are, forget to do a dish now and again, and decide to not replace the toilet paper roll when it runs out.  We’re all human. These challenges (while very real and requiring quick and responses by us as business owners) demonstrate another part of being in a community with one another.  It is about our members working towards the best way to work successfully with one another.

Our members continue to humble us with their thoughtfulness, willingness to help us make the business better, and spectacular senses of humor.  So with that, here are some of our favorite quotes from members:

“I feel like Office Nomads is saving my business. The isolation was killing my attitude and creativity. Thanks to Office Nomads I am not confusing my clients with my social opportunities (not as chatty, not as ‘charitable’ with my billing ), I have closer ties with downtown clients. I am quite productive at Office Nomads because everyone is there to get things done, not socialize all the time. A+ guys, really.”

“There is a lot of small business know-how which could be shared more.  The brown bags are a good start.  And the email list is good for the occasional recommendation query.
Maybe we could occasionally collect and share links to public stuff people are working on?  Blogs, artwork, trip photos, …  I feel like there’s a lot of creative work going on but I’m missing a lot of it because I can’t get to happy hour due to other commitments.  Maybe a “shameless self promotion” email list?”

“I just sat here for five minutes trying to think of something which I’d like to change which I actually want you to take on.  There are big “nice to haves” like more light in the cafe area, but I actually don’t want you to busy yourselves with big projects which I don’t think are worth the effort when things are running smoothly.
So, I guess if I have to choose then I’d like everyone to have free ponies.  With wings.”

Wow.  Thanks everyone.  We hear you!  Thanks for helping us continue to breathe new life into the business.

(In case you were wondering,  I used Google Forms to complete our survey, which was an absolute breath of fresh air after struggling with Survey Monkey. Thank goodness for Google’s helpful new tools, which bring together Google’s simplicity and exciting analysis capabilities. It saved me time, effort, and endless frustration.

In total, we had 22 members fill our our survey, representing several membership types including Basics, Residents, and those who have been Pink Slip Scholarship recipients.)

Thanks to Flickr user tonamel for use of the photo above under the Creative Commons license.

Ron Theis

Website: http://www.ridic.com

Member Since: April 2008

Type of Member: Resident

Ron felt as if working from home was working for him although it also felt like it was pulling him in two directions.  His work as Lead Game Designer for Ridiculous Software, Inc. had him focused on the creation of new applications for Sidekick phones and IPhones.  It had him at his computer designing and then writing code for different applications.  At the same time he was always aware of his wife working as a stay-at-home mom with their one-year-old daughter, Addison, who was also in the house.  His fingers would be typing but his mind was aware of laughter floating in from the other room and he wanted to be there to play.  If she cried, he wanted to be there to comfort her.  Working at home was not working at all.

Ron found Office Nomads and, with it, a place where he could work with less distraction.  Before, he said, “…my one-year-old daughter did not understand why Daddy could not play right now.”  Now, he goes home in the evening and can focus on his family.

An additional perk to spending 9-5 at Office Nomads is that Ron has found a great mix of people who can be fantastic resources.  He sits in a cluster with two other Nomads in a similar industry.  Also, when he has questions about topics such as web development, there is usually somebody in the space who can help him.  “These are committed people,” Ron explained.  “They have everything together.”  He finds that that helps him and makes him love this space even more.

His wife and daughter love Office Nomads, too.  Addison loves to run around and play with Cortez, one of the resident pooches, when they come in to check on Ron.  The whole family comes out to the open houses to catch up with the other Nomads and just have fun.  As a whole, the Theis family loves Office Nomads which is fine by us because we love them, too!

Greg Wyckoff

http://www.gregwyckoff.com

Member Since: October 2009

Type of Member: Resident

Greg makes the longest trek every day to come to Office Nomads.  He makes the journey from Edmonds to Seattle on the the Sounder train, followed by a  ride through Seattle in the Metro Bus Tunnel. After about an hour of reading, thinking, working and a little exercise, he arrives at ON ready for the day.  Greg sought out Office Nomads to transition from being a stay-at-home dad and part-time web developer to a being a full-time Software Requirements Analyst. It was very difficult to separate his personal time from his professional time, and he knew he needed to move the work elsewhere.  Greg found Office Nomads and found somewhere he can “be productive without being part of the machine.”  His fondness for the space and the collection of people here are what get him out the door in the morning to start the commute.

Greg lights up when you ask him about Office Nomads. “Office Nomads provides the ‘missing pieces’ for independent professionals. The perceived opportunity of working independently motivates many to break out of the traditional 9-5 office job. There are many benefits to working “on your own,” but it seems that the impact of the energy that comes from interacting with other interesting, lateral thinking, motivated individuals is often overlooked or underestimated. Office Nomads is a unique space that provides an inspiring blend of independence and interaction.”

When he does finally make it to Office Nomads, he settles in and gets down to business.  With more than 10 years of IT experience, Greg recently started working as an independent consultant for organizations looking to  improve their operations through the use of software.  He systematically analyzes  business objectives and maps processes, looking for opportunities to apply software to increase efficiency and capacity.  Greg offers recommendations for software solutions and also manages the execution of projects.

Greg’s path to his current job is a unique, starting with working on his family’s farm in the Yakima Valley.  He says he has always been geek at heart.  Working on the farm, was involved with several data collection projects: Yield projections, pest monitoring pesticide application tracking, horticultural activity tracking, etc.  After completing a Bachelor’s degree in Geology at Whitman College, he spent some time in Germany working for a hop grower/processor where his inner geek and farming roots really melded together. Listening to his story of his time in Germany and work history, it’s interesting how those summers working on the family farm really were the foundation for the work he does today.

Outside of Office Nomads, Greg makes sure to spend quality time with his wife and two kids.  Weekends often include trips to the pumpkin patch, adventures to the zoo or maybe a father-daughter outing to the climbing gym. It’s fun talking with Greg because there is more than meets the eye: He always seems to have an interest or story you wouldn’t expect.  To say the least, he’s a great addition to Office Nomads.

December is here and you know what that means… It’s the season for giving. This year, Office Nomads is in such a giving mood that we want to give you presents and maybe even help make your holiday shopping a bit easier.

For the month of December, come check out Office Nomads and if you like what you experience, take your pick of one of two great specials:

• Now through the end of the year, new members who sign up at the Regular or Resident level can choose to pay just $100 for the first month or enjoy the third month for free!
• OR if you’re feeling like getting in on the giving too, anyone who signs up for a Basic membership in December gets a free month of basic membership to give to a friend or colleague.

Remember, everyone who works at Office Nomads gets

• High-speed 10Mbps internet access
• Wireless (wifi) or wired networking
• Use of three conference rooms
• Basic print/fax/scan
• Coffee/tea
• Free notary services
• Great company!

And membership at any one of our levels brings even more benefits including access to exclusive members-only events at Office Nomads.

So if you’ve been thinking that working at home just isn’t working for you, this is a great time of year to try out coworking at Office Nomads!

For more information, drop on by the office or send us an e-mail at info@officenomads.com.

(Thanks to flickr user fazen for use of this photo under the Creative Commons license.)

Trevor Smith

http://trevor.smith.name

Member Since: April 2009

Type of Member: Resident

Trevor’s work is about helping creative individuals realize their visions.  “In general, I help people who have ideas about doing something interesting with technology.”  Sometimes that means working with an artist or with a biologist.  They all find Trevor to help them manage software development, helping find material for fabrication, etc.  “These people always have 4000 more ideas that they can’t do and that is where I fit in.”

One such project is to do the software infrastructure for a robot that will be installed in the San José Airport.  The robot will be able to react to the people, lights, the flights landing and many other factors surrounding it.  He is also building software for an installation that will be pillars covered in LEDs and his software will make the patterns in the lights.  Trevor has been a part of a diverse range of projects and his website does a great job a cataloguing them, from the robot to the websites.

Trevor is a one-man operation based in Office Nomads. Here he pours his creative energy into his projects without the distractions he found while working from home. “Raw productivity almost doubled when I came here.”  He sticks around until his daughter’s school, which is only down the street, let’s out and then they grab the bus to the door of his house.  At home he finds that he doesn’t have his own art because, he says,” All my creativity goes into helping other people solve their problems.”  He does, though, have the time to train for a half marathon he will be doing in January.  Trevor’s sister has challenged him to the Key West half marathon and, turns out, Trevor is willing to get competitive if it’s an excuse to go to Key West in January.   The Nomads will be rooting for him.

George Divoky

Website: http://www.cooperisland.org

http://blogs.discovery.com/cooper-island/

Member Since: April 2009

Type of Member: Regular

In 1975 George started going to the northern end of the Americas to study black guillemots, an arctic seabird.  The study initially began after discovering some of their nests on Cooper Island which was a rare setting for these cavity nesters.  Excited by the find, he began spending his summers studying the birds with a focus on their breeding.  As the study continued over the years it became apparent that the habits of the birds were changing and this was happening as a result of climate change.  What used to be 200 fledglings a year is dwindling to single digits as food becomes scarce and other animals move onto Cooper looking for food and impacting guillemot eggs and chicks.  The black guillemot population is hurt most by either becoming dinner for polar bears, or getting pushed aside by encroaching puffins.  George shakes his head, “The birds are trying to raise their young.  They did it in the past, the climate is changing, and now they can’t.”  Sadly, these seabirds have become a clear indicator of climate change and as it gets worse for them, “things are getting worse and worse globally”.

George’s summers are spent tallying, weighing and compiling other necessary data.  When he returns to Seattle he comes back to us at Office Nomads where he analyzes the data, does outreach regarding climate change and works to acquire funding for his research and NGO.  After being alone for 3 months, a home office with nobody else around is incredibly unappealing.  He finds calm when surrounded by other people.  “An extended period of isolation does not give you mental peace,” George said. “It makes you uncomfortable.”  At Office Nomads George has the opportunity to be part of the constantly buzzing community here and find the inner calm he misses on the island.

George can easily snag the title of “Coolest Nomad”.  His stories of island life and of his work are rather fascinating, so much so that Darcy Frey wrote a cover story in New York Times Magazine about him.  David Letterman found him just as awesome and had George on his show to talk.  And anyone who can recommend headphones and at the same talk about chasing off polar bears with a shot gun is cooler than just about everyone else in the room.

Charles Redell

Website: http://www.sustainableindustries.com/

http://www.charlesredell.com/blog

Member Since: January 2008

Type of Member: Resident

Charles Redell is the associate editor for Sustainable Industries and he blogs on his own site as well.   He has become and important member of the Nomads community by helping with blogging, giving tours and, even, answering phones.  A recent project he has taken on has been organizing Brown Bag Lunch Discussions in which he gathers other interested Nomads to discuss a topic that has been floating around.  How Charles could function without Office Nomads is hard to say.  How Office Nomads could function without Charles…we don’t want to think about that.

He started working at Office Nomads in November 2007, right after they opened. At the time, he was getting his freelancing career off the ground and had been working from home, coffee shops and libraries for about six months. It was not going well. Though he was earning a living, he was miserable most of the time, and like Chris, rarely wearing pants. He was shocked to realize that he needed an office community as a part of his life but after his first day at ON, he told his wife, “I feel like a productive member of society for the first time in months.”

Also like Chris, Charles is amazed by the friendships he has discovered here. In other offices he has worked, he found companions that would drift off after he left the job. “But since we’re all here by choice, we’ve found that we actually want to hang out. It’s really a great place to be.”

It seems to be a hot week for community input here in Seattle.  Throughout the week, we’ve seen community input being gathered at venues such as design review sessions on Capitol Hill, the open-source transition process for Mayor-Elect Mike McGinn, and even here at Office Nomads with Tuesday’s “State of the Nomads” meeting.

What each of these opportunities provides is a chance for members of a community to weigh in and help guide the direction of the community they are a part of.  As opposed to more traditional business models which try to anticipate the needs or desires of a market, community input enables a business, a nonprofit, a governmental body, or any other organization to truly map their offerings to what the community desires.

This was the second time we held a State of the Nomads gathering at Office Nomads, and it was another success for our community.  Members had a chance to hear how Office Nomads was doing as a business, what initiatives we were currently working on, and then weigh in their opinions and concerns on all aspects of Nomadic life.  This is a critical aspect to how we want Office Nomads to continue growing and thriving – with the community instead of in front of it.

Community input is more than just watching activity on a blog or a Facebook page.  It requires time.  Patience.  Solid listening skills. It is, as Tara Hunt would say, about turning the bullhorn around.  Community input is the cornerstone of building anything that is meant to serve a community need.  Whether for a building, a service, or an entire government office, community input allows for the voices of the community to be heard.  But as Steve, one of our Office Nomads members said at State of the Nomads, “you have to participate in what is made available to you.” Couldn’t have said it better myself, Steve.

So get out there in your community and start letting your voice be heard.  You might be surprised at how receptive those your speaking to are to your needs.

(Thanks to Flickr User Audin for providing this photo “Holy Feedback!” as part of the Creative Commons license.)

Susan Cope Evans

Website: http://www.officenomads.com

Member Since: The Start of Time

Type of Member: She wears the pants.

Tacked up to the wall by the phone booth, there are two large pieces of paper covered pen and pencils scribbles.  Together the smattering of sentences and half thoughts are the foundations of Office Nomads.  The headings are “Who We Are”, “What We Do”, and “What We Stand For”.  Susan and Jacob put that together over two years ago and, following our 2^nd Birthday Party, it’s still there and ringing true.

Susan spends her days at Office Nomads encouraging the space to grow into what she and Jacob had hoped it could become. Sitting there, she enjoys watching how ideas tossed out by members then get feedback from others, including diverse points of view from an urban planner, a couple of web designers, a publisher and others.  “The way we view things is very different, unique.  I don’t think I knew how powerful that could be or how rewarding.”

She set out to create a “platform on which a coworking community could grow” and can’t believe how well it has taken off, especially in the personal relationships people have grown.  “I hoped we would all get along and members would like each other.  I didn’t expect them to go to each other’s weddings and help each other move. “

“It just knocks me over sometimes,” Susan admits. “Holy crap! It’s buzzing way more than it used to.  [The atmosphere] has gotten warmer.”  From here she has her sights set on encouraging other coworking spaces in Seattle. She wants to help them get off the ground and be a support system for whomever is creating a new collaborative space, be it offices, kitchens, workshops, etc.  “I want to see more of these spaces around the city.  They are vital to urban sustainability, as far as I’m concerned.”

Mike Jones

Website: http://www.morganclaypool.com/

Member Since: January 2008

Type of Member: Resident

Mike Jones is another one of Office Nomads’ world travelers though he’s not from out of the country, he just seems to go there quite a lot. Mike works for Morgan & Claypool Publishers as Director of Marketing. According to him, that means he travels the world charming the pants off librarians. In fact, he sent us the biographical details we used to write this while sitting in a convention hall filled with 1,000 librarians. How he kept his mind on his email in such a place we will never know.

Mike spent three years working out of his kitchen before he discovered Office Nomads. It was not a good experience.”No one should have to work from my kitchen,” he says. “Nobody ever goes in there, there’s no food, I don’t cook, etc. In fact I think President Obama has strictly forbidden working from my kitchen.” Now, he says, he can’t imagine working anywhere other than Office Nomads. Not even the library.

After working in out of his decidedly depressing sounding kitchen, it’s no surprise that Mike settled himself squarely into the center of the main room. It’s a perfect vantage point for Mike, giving him ample access to procrastinating conversations with Jacob, opportunities to tease Nomad Suzi about her diet and to toss various objects at Erik, Robyn and whomever else presents themselves. A word to the wise: Mike is a sharpshooter with the Nerf projectiles, so be on the lookout.